Refund and Returns Policy

Refund and Returns Policy

At Holmesyssi, your satisfaction is our top priority. We want you to feel confident when shopping with us. If for any reason you are not completely happy with your purchase, we are here to help.

Returns

• You may return items within 30 days of delivery.

• To be eligible for a return, items must be unused, unwashed, and in their original condition with tags attached.

• For hygiene and safety reasons, underwear and clearance items cannot be returned unless faulty.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the item is defective or we made an error with your order.

Exchanges

• If you need to exchange an item for a different size or color, please contact us first to check availability.

• We recommend placing a new order for the item you want to ensure faster processing.

Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected] with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

How to Start a Return

1. Email us at [email protected] with your order number and reason for return.

2. Our team will provide you with return instructions.

3. Once your item is received and inspected, we’ll process your refund or exchange.

Need Help?

If you have any questions about our Refund and Returns Policy, feel free to reach out:

📧 Email: [email protected]
📞 Phone: +1 228-222-8065